Cache data upload failed

This error happens when the cache data failed to be uploaded to the cloud when you have turned on the Data Sync settings. 

If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.

Step 1: Click "View details" and try to upload the cache manually

 After clicking "View details", you will be directed to the "Cache data" page. There, you can see which kind of cache failed to be uploaded, and you can click the Upload button to manually upload it again. 

If the manual upload still failed, move on to step 2.

Step 2: Change line & Change/Reset network

Try changing to Line 5 or Line 6

If possible, change your local network and try the upload again.

Step 3: Check the timezone 

Please check if the timezone of your device and the timezone of AdsPower match your local timezone; if not, please reset it. 

You can find and set the timezone of AdsPower on the "Settings">“My account" page. 

Step 4: Send error screenshots and logs to online support  

If all the steps above cannot help, please get in touch with our online support and upload your system logs. 

You can find the logs in "Settings">"Local Settings">"Others">"System Logs">"Upload logs" 

(You need to update your patch to Patch 2.8.2.3 to see the upload button.) 

Contact the support and tell them you have uploaded the logs, and they will forward your case to the development team for further check and update you on the result.