Cache data upload failed

This error happens when the cache data failed to be uploaded to the cloud when you have turned on the Data Sync settings. 

If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.

Step 1: Click "View details" and try to upload the cache manually

 After clicking "View details", you will be directed to the "Cache data" page. There, you can see which kind of cache failed to be uploaded, and you can click the Upload button to manually upload it again. 

If the manual upload still failed, move on to step 2.

Step 2: Change line & Change/Reset network

Try changing to Line 5 or Line 6

If possible, change your local network and try the upload again.

Step 3: Check the timezone 

Please check if the timezone of your device and the timezone of AdsPower match your local timezone; if not, please reset it. 

You can find and set the timezone of AdsPower on the "Settings">“My account" page. 

Step 4: Send error screenshots and logs to online support  

If all the steps above cannot help, please get in touch with our online support and send us the error screenshot and your system logs. 

You can find the logs in "Settings">"Local Settings">"Others">"System Logs"

Click the "View details“ and a folder where the logs are stored will be opened.

Please contact our online support and inform them that you have done all the steps above, send the log file to the support, and they will provide you with further assistance there.