This error usually happens when you open a profile. If the current step does not solve the problem, continue to the next step<\/span><\/p>\n

If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.<\/span><\/p>\n<\/article>\n<\/blockquote>\n

Step 1: Check the update<\/span><\/h2>\n
Please make sure your AdsPower version is updated. If not, please click the \"Update\" button to update. <\/span><\/p>\n
<\/span><\/p>\n
<\/p>\n
Step 2: Rename the CWD folder<\/span><\/h2>\n
Please follow the instructions in the picture below. <\/span><\/p>\n
<\/span><\/p>\n
Step 3: Troubleshooting of proxy or anti-virus<\/span><\/h2>\n
Turn off VPN<\/span>, antivirus program<\/span>, firewall<\/span>, and proxy<\/span> on your device, then reboot the computer.<\/span><\/p>\n
How to check if a proxy is used on the device ↓ <\/p>\n
<\/p>\n
Step 4: Run AdsPower as administrator<\/h2>\n
Right-click the AdsPower software icon on your computer desktop and choose \"run as administrator\" in the drop-down bar. <\/span><\/p>\n
<\/span><\/p>\n
<\/p>\n
\n
If none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance. <\/span><\/p>\n
<\/span><\/p>\n<\/blockquote>\n
<\/p>\n
<\/p>","pure_content":"This error usually happens when you open a profile. If the current step does not solve the problem, continue to the next step\n\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.\n\n\nStep 1: Check the update\nPlease make sure your AdsPower version is updated. If not, please click the \"Update\" button to update.\u00a0\n\n\u00a0\nStep 2: Rename the CWD folder\nPlease follow the instructions in the picture below.\u00a0\n\nStep 3: Troubleshooting of proxy or anti-virus\nTurn off VPN, antivirus program, firewall, and proxy on your device, then reboot the computer.\nHow to check if a proxy is used on the device \u00a0\u2193\u00a0\n\nStep 4: Run AdsPower as administrator\nRight-click the AdsPower software icon on your computer desktop and choose \"run as administrator\" in the drop-down bar.\u00a0\n\n\u00a0\n\nIf none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance.\u00a0\n\n\n\u00a0\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1749193518","update_time":"1749197723"},"pure_content":"This error usually happens when you open a profile. If the current step does not solve the problem, continue to the next step\n\nIf you encounter any difficulties or have further questions while imple"},{"id":"550185","string_id":"Lfm5LXkt","status":"1","parent_id":"69712","slug":"Error-100044-Waiting-for-browser-to-start-timeout-please-wait","order":"6","name":"Error 100044: Waiting for browser to start timeout, please wait","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u6d01\u5bb9","add_time":"1751855494","update_time":"1757412041","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"550185","content":"
\n
This error happens when you open a profile, usually due to the usage of CPU or Memory being relatively high. <\/span><\/p>\n
If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.<\/span><\/p>\n<\/blockquote>\n
Step 1: Check CPU and Memory resources on Task Manager<\/strong><\/span><\/h2>\n
Please open the Task Manager at the same time you are opening the profile, and observe the usage of CPU and Memory to see if it will go very high suddenly. If so, please reduce the number of profiles you open at the same time to see if this problem can be avoided.<\/span><\/p>\n
<\/strong><\/span><\/p>\n
Step 2: Turn off the extensions in the profile<\/strong><\/span><\/h2>\n
The high CPU and Memory usage may be caused by the extensions in the profiles, therefore, please turn them off to better identify the problem. You can turn extensions off in the Extensions session if the extensions are installed via AdsPower. <\/span><\/p>\n
<\/span><\/p>\n
Step 3: Excluding interference from other software<\/strong><\/span><\/h2>\n
If you have anti-virus software<\/span> or Microsoft PC Manager<\/span> installed on your device, please turn it off or uninstall it. Also, sometimes the Firewall<\/span> may also cause the error; please turn it off to check again. <\/span><\/p>\n
<\/span><\/p>\n
Step 4: Restart the computer<\/strong><\/span><\/h2>\n
This step is to make sure that no other software on your device is taking up the CPU or memory resources. Therefore, please reboot your computer and open only AdsPower on the device to check.<\/span><\/p>\n
<\/p>\n
\n
If none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance. <\/span><\/p>\n
<\/span><\/p>\n<\/blockquote>\n
<\/p>","pure_content":"This error happens when you open a profile, usually due to the usage of CPU or Memory being relatively high.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.\n\nStep 1:\u00a0 Check CPU and Memory resources on Task Manager\nPlease open the Task Manager at the same time you are opening the profile, and observe the usage of CPU and Memory to see if it will go very high suddenly. If so, please reduce the number of profiles you open at the same time to see if this problem can be avoided.\n\nStep 2:\u00a0Turn off the extensions in the profile\nThe high CPU and Memory usage may be caused by the extensions in the profiles, therefore, please turn them off to better identify the problem. You can turn extensions off in the Extensions session if the extensions are installed via AdsPower.\u00a0\n\nStep 3:\u00a0 Excluding interference from other software\nIf you have anti-virus software or Microsoft PC Manager installed on your device, please turn it off or uninstall it.\u00a0 Also, sometimes the Firewall may also cause the error; please turn it off to check again.\u00a0\n\nStep 4: Restart the computer\nThis step is to make sure that no other software on your device is taking up the CPU or memory resources. Therefore, please reboot your computer and open only AdsPower on the device to check.\n\u00a0\n\nIf none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance.\u00a0\n\n\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1751855494","update_time":"1751881648"},"pure_content":"This error happens when you open a profile, usually due to the usage of CPU or Memory being relatively high.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solut"},{"id":"550690","string_id":"xK3idkBA","status":"1","parent_id":"69712","slug":"Error-100001-Failed-to-start-browser","order":"5","name":"Error 100001: Failed to start browser","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u6d01\u5bb9","add_time":"1751883609","update_time":"1757413229","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"550690","content":"
\n
It is an unknown error that can relate to many factors. If the current step does not solve the problem, continue to the next step<\/span><\/p>\n
If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.<\/span><\/p>\n<\/blockquote>\n
Step 1: Check the profile kernel <\/h2>\n
You can see the kernel version of the profile directly on the page, and if the kernel is out of date, please upgrade it first. <\/span><\/p>\n
<\/p>\n
Go to Edit page of the profile and change the kernel to a newer version. <\/span><\/p>\n
\n
We recommend that the gap between the upgraded kernel version and the old version should not be greater than 5 versions to prevent data loss due to excessive version differences. Ex. if the old kernel is 130, then upgrade to 135 instead of 138. <\/span><\/p>\n<\/blockquote>\n
<\/p>\n
Step 2: \"Run as administrator\" to reopen Adspower <\/h2>\n
<\/p>\n
Step 3: Reinstall the corresponding kernel<\/h2>\n
Sometimes this error is caused by some unknown problem in the profile kernel file, so please go to \"Settings\">\"Local Settings\" to uninstall the corresponding kernel and reinstall it.<\/span><\/p>\n
<\/p>\n
Step 4: Send logs to online support and reboot your computer <\/h2>\n
If all the steps above cannot help, please contact our online support and send us your system logs. <\/span><\/p>\n
You can find the logs in \"Settings\">\"Local Settings\">\"Others\">\"System Logs\"<\/span><\/p>\n
<\/span><\/p>\n
Click the \"View details“ and a folder where the logs are stored will be opened. <\/span><\/p>\n
Please contact our online support and inform them you have done all the steps above, send the log file to the support, and they will provide yo withu with further assistance there.<\/span><\/p>\n
<\/span><\/p>","pure_content":"It is an unknown error that can relate to many factors. If the current step does not solve the problem, continue to the next step\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.\n\nStep 1: Check the profile kernel\u00a0\nYou can see the kernel version of the profile directly on the page, and if the kernel is out of date, please upgrade it first.\u00a0\n\nGo to Edit page of the profile and change the kernel to a newer version.\u00a0\n\nWe recommend that the gap between the upgraded kernel version and the old version should not be greater than 5 versions to prevent data loss due to excessive version differences. Ex. if the old kernel is 130, then upgrade to 135 instead of 138.\u00a0\n\n\nStep 2: \u00a0\"Run as administrator\" to reopen Adspower\u00a0\n\nStep 3: Reinstall the corresponding kernel\nSometimes this error is caused by some unknown problem in the profile kernel file, so please go to \"Settings\">\"Local Settings\" to uninstall the corresponding kernel and reinstall it.\n\nStep 4: Send logs to online support and reboot your computer\u00a0\nIf all the steps above cannot help, please contact our online support and send us your system logs.\u00a0\nYou can find the logs in \"Settings\">\"Local Settings\">\"Others\">\"System Logs\"\n\nClick the \"View details\u201c and a folder where the logs are stored will be opened. \nPlease contact our online support and inform them you have done all the steps above, send the log file to the support, and they will provide yo withu with further assistance there.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1751883609","update_time":"1751945371"},"pure_content":"It is an unknown error that can relate to many factors. If the current step does not solve the problem, continue to the next step\nIf you encounter any difficulties or have further questions while imp"},{"id":"613062","string_id":"ugqrltsP","status":"1","parent_id":"69712","slug":"Proxy-failure","order":"4","name":"Proxy failure","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u6d01\u5bb9","add_time":"1757409820","update_time":"1757413399","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"613062","content":"
<\/p>\n
\n
This error means the proxy connection in the profile is failed. <\/span><\/p>\n
If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.<\/span><\/p>\n<\/blockquote>\n
Step 1: Verify that the proxy information and its validity<\/h2>\n
Please check if the proxy information is filled correctly. Normally, you need to fill in the Host:Port, username, and password. <\/span><\/p>\n
Also, your proxy may have expired. Please check with your proxy provider. <\/span><\/p>\n
Step 2: Check if there is a VPN or proxy<\/span> open on the device <\/span><\/h2>\n
If you have confirmed that the proxy information is correct and the proxy is still valid, please check if there is a VPN or proxy on the device that affect the connection. <\/span><\/p>\n
If so, turn it off, then reboot the computer. <\/span><\/p>\n
How to check if a proxy is used on the device ↓ <\/span><\/p>\n
<\/p>\n
Step 3: Check the proxy on another device\/under another network<\/h2>\n
You can put the proxy in another device(if you don't have another device, ask your friend to check for you) or change your computer to another network to check again. You can also contact our online support and ask our support to check the proxy for you with your consent. <\/span><\/p>\n
—If the result is a success,<\/strong> that means the problem is with your Internet<\/strong>. Check and reboot the Internet connection, or change to another network. You can use a VPN to improve the Internet.<\/span><\/p>\n
—If the result is failed, <\/strong>that means the problem is with the proxy itself. We suggest you contact your proxy provider for further verification. <\/span><\/p>\n
\n
If none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance. <\/span><\/p>\n
<\/span><\/p>\n<\/blockquote>","pure_content":"This error means the proxy connection in the profile is failed.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.\n\nStep 1: Verify that the proxy information and its validity\nPlease check if the proxy information is filled correctly. Normally, you need to fill in the Host:Port, username, and password.\u00a0\nAlso, your proxy may have expired. Please check with your proxy provider.\u00a0\nStep 2: Check if there is a VPN or proxy open on the device\u00a0\nIf you have confirmed that the proxy information is correct and the proxy is still valid, please check if there is a VPN or proxy on the device that affect the connection.\u00a0\nIf so, turn it off, then reboot the computer.\u00a0\nHow to check if a proxy is used on the device \u00a0\u2193\u00a0\n\nStep 3: Check the proxy on another device\/under another network\nYou can put the proxy in another device(if you don't have another device, ask your friend to check for you) or change your computer to another network to check again. You can also contact our online support and ask our support to check the proxy for you with your consent.\u00a0\n\u2014If the result is a success, that means the problem is with your\u00a0Internet. Check and reboot the Internet connection, or change to another network. You can use a VPN to improve the Internet.\n\u2014If the result is failed, that means the problem is with the proxy itself. We suggest you contact your proxy provider for further verification.\u00a0\n\nIf none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance.\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1757409820","update_time":"1757413398"},"pure_content":"This error means the proxy connection in the profile is failed.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to o"},{"id":"550645","string_id":"ETAuDm4S","status":"1","parent_id":"69712","slug":"The-disk-space-where-the-cache-is-located-is-not-enough-to-open-please-delete-unnecessary-cache","order":"3","name":"The disk space where the cache is located is not enough to open, please delete unnecessary cache","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u6d01\u5bb9","add_time":"1751881316","update_time":"1757412041","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"550645","content":"
<\/p>\n
\n
This error happens when you open a profile, usually due to a lack of free space on your disk. <\/span><\/p>\n
If you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team. <\/span><\/p>\n<\/blockquote>\n
Step 1: Check the disk usage where the cache is stored<\/span><\/h2>\n
How to know which disk is the disk where the cache is stored? <\/span><\/span><\/p>\n
Go to \"Settings\">\"Local settings\" and you can see the cache directory on the page. For example, on this page below, the cache is stored on the D disk. The disk usage is also shown on the page. <\/span><\/p>\n
<\/p>\n
This error is usually caused by a high usage of the disk. Therefore, you can see that on the page, the \"Current disk usage\" is almost 100%. <\/span><\/p>\n
<\/span><\/p>\n
Step 2: Check the free space of the disk where the cache is stored <\/span><\/h2>\n
After knowing which disk the cache is stored now, you can go checking about the free space left on this disk in your computer. <\/span><\/p>\n
There will be two results of the checking:<\/span><\/strong><\/p>\n
1. The free space is still enough (the progress bar is blue), which means the problem may be caused by a lack of related access to your disk. <\/span><\/p>\n
Therefore, please try: reopen AdsPower by using \"run as administrator.\" <\/span><\/span><\/span><\/p>\n
<\/span><\/p>\n
2. The free space is not enough (the progress bar is red), which means the problem may be caused indeed by the lack of free space. <\/span><\/p>\n
<\/span><\/p>\n
If so, here are some suggestions for you to solve this problem: <\/span><\/p>\n
1) Upgrade Hardware: <\/strong>Upgrade the storage capacity of the disk to better accommodate cache requirements, ensuring smoother performance.<\/p>\n
2) Change the Cache Directory:<\/strong> Move the cache directory to a disk with more storage space. (After moving, please also copy the original cache file to the new disk)<\/p>\n
3) Free Up Disk Space: <\/strong>Delete unnecessary files on the disk to make room for cache storage.<\/p>\n
4) Clear Browser Cache:<\/strong> Here is the guide for how to delete cache: https:\/\/www.adspower.com\/blog\/browser-caching-optimization-guide<\/a><\/p>\n
\n
If none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance. <\/span><\/p>\n
<\/span><\/p>\n<\/blockquote>\n
<\/p>","pure_content":"This error happens when you open a profile, usually due to a lack of free space on your disk.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solution, please don't hesitate to reach out to our online support team.\u00a0\n\nStep 1: Check the disk usage where the cache is stored\nHow to know which disk is the disk where the cache is stored?\u00a0\nGo to \"Settings\">\"Local settings\" and you can see the cache directory on the page. For example, on this page below, the cache is stored on the D disk. The disk usage is also shown on the page.\u00a0\n\nThis error is usually caused by a high usage of the disk. Therefore, you can see that on the page, the \"Current disk usage\" is almost 100%.\u00a0\n\nStep 2: Check the free space of the disk where the cache is stored\u00a0\nAfter knowing which disk the cache is stored now, you can go checking about the free space left on this disk in your computer.\u00a0\nThere will be two results of the checking:\n1. The free space is still enough (the progress bar is blue), which means the problem may be caused by a lack of related access to your disk.\u00a0\nTherefore, please try:\u00a0 reopen AdsPower by using \"run as administrator.\"\u00a0\n \n2.\u00a0 The free space is not enough (the progress bar is red),\u00a0which means the problem may be caused indeed by the lack of free space.\u00a0\n\nIf so, here are some suggestions for you to solve this problem:\u00a0\n1) Upgrade Hardware:\u00a0Upgrade the storage capacity of the disk to better accommodate cache requirements, ensuring smoother performance.\n2) Change the Cache Directory: Move the cache directory to a disk with more storage space. (After moving, please also copy the original cache file to the new disk)\n3) Free Up Disk Space:\u00a0Delete unnecessary files on the disk to make room for cache storage.\n4) Clear Browser Cache: Here is the guide for how to delete cache: https:\/\/www.adspower.com\/blog\/browser-caching-optimization-guide\n\nIf none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance.\u00a0\n\n\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1751881316","update_time":"1751945676"},"pure_content":"This error happens when you open a profile, usually due to a lack of free space on your disk.\u00a0\nIf you encounter any difficulties or have further questions while implementing this solution, please do"},{"id":"603214","string_id":"pTHUPGpp","status":"1","parent_id":"69712","slug":"Error-The-browser-crashed-during-the-last-run","order":"2","name":"Error: The browser crashed during the last run","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u6d01\u5bb9","add_time":"1756352981","update_time":"1757412041","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"603214","content":"
<\/p>\n
<\/span><\/p>\n
When you see this error tip, click the \"Send log<\/strong>\" button on the tip. <\/span><\/p>\n
After clicking the button to send the log, please contact our online support to provide the information below:<\/span><\/p>\n
1. Profile ID of the crashed profile.<\/strong><\/span><\/p>\n
<\/span><\/p>\n
2. Your AdsPower account email<\/strong>
<\/span><\/p>\n
3. System log<\/strong><\/span><\/p>\n
Sometimes, due to various reasons, logs may fail to be transmitted to us when you click the \"Send log\" button. Therefore, as a double assurance, please also send the log to us manually. <\/span><\/p>\n
You can find the logs in \"Settings\">\"Local Settings\">\"Others\">\"System Logs\"<\/span><\/p>\n
<\/span><\/p>\n
Click the \"View details“ and a folder where the logs are stored will be opened. <\/span><\/p>\n
<\/span><\/p>\n
Send the log file to the support, and they will forward your case to the development team for further check and update you on the result. <\/span><\/p>\n
<\/span><\/p>\n
<\/p>\n
<\/span><\/p>\n
<\/p>\n
<\/p>\n
<\/p>","pure_content":"\u00a0\n\nWhen you see this error tip, click the \"Send log\" button on the tip.\u00a0\nAfter clicking the button to send the log, please contact our online support to provide the information below:\n1. Profile ID of the crashed profile.\n\n2. Your AdsPower account email\n3. System log\nSometimes, due to various reasons, logs may fail to be transmitted to us when you click the \"Send log\" button. Therefore, as a double assurance, please also send the log to us manually.\u00a0\nYou can find the logs in \"Settings\">\"Local Settings\">\"Others\">\"System Logs\"\n\nClick the \"View details\u201c and a folder where the logs are stored will be opened. \n\nSend the log file to the support, and they will forward your case to the development team for further check and update you on the result.\u00a0\n\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1756352981","update_time":"1756353977"},"pure_content":"\u00a0\n\nWhen you see this error tip, click the \"Send log\" button on the tip.\u00a0\nAfter clicking the button to send the log, please contact our online support to provide the information below:\n1. Profile ID of"},{"id":"69713","string_id":"oNkRhb","status":"1","parent_id":"69712","slug":"Error-Upgrade-to-Windows-10-to-use-Chrome-110-kernel","order":"1","name":"Error: Upgrade to Windows 10 to use Chrome 110 kernel","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","add_time":"1708409006","update_time":"1757412041","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"69713","content":"
Due to Chrome browser system requirements<\/a>, you may see this prompt when using AdsPower.<\/p>\n
$\"\"$ <\/p>\n
<\/p>\n
You'll need:<\/p>\n
Determine your operating system<\/h2>\n
Select Start<\/strong> > Settings<\/strong> > System<\/strong>, then select About<\/strong>. You then see Edition<\/strong>, Version<\/strong>, and OS Build<\/strong> information.<\/p>\n
$\"screenshot$ <\/p>\n
<\/p>\n
Windows 11 \/ Windows 10<\/h2>\n
Right click on the AdsPower Browser icon > Properties<\/strong> > Compatibility<\/strong> > Untick the option Run this program in compatibility mode for<\/strong>, and restart AdsPower.<\/p>\n
$\"\"$ <\/p>\n
$\"\"$ <\/p>\n
<\/p>\n
Windows 7 and earlier versions<\/h2>\n
You need to upgrade your computer edition to Windows 10 or Windows 11, otherwise, you have to change the browser kernel to 110 or below, and then reopen the browser after saving the settings. <\/p>\n
<\/p>\n
\n
\ud83d\udca1 This may cause the cache to be incompatible, so it is recommended that you backup your cache in advance.<\/p>\n<\/blockquote>\n
Mac 11 and earlier versions<\/h2>\n
Chrome 138 is the last release to support macOS 11. From Chrome 139, macOS 11 is not supported. You need to upgrade your computer edition to Mac 12 or above; otherwise, you have to change the browser kernel to 138 or below, and then reopen the browser after saving the settings. <\/p>\n
For more information, click here<\/a> <\/p>\n
\n
\ud83d\udca1 This may cause the cache to be incompatible, so it is recommended that you backup your cache in advance.<\/p>\n<\/blockquote>","pure_content":"Due to Chrome browser system requirements, you may see this prompt when using AdsPower.\n\n\u00a0\nYou'll need:\nDetermine your operating system\nSelect\u00a0Start\u00a0>\u00a0Settings\u00a0>\u00a0System, then select\u00a0About. You then see\u00a0Edition,\u00a0Version, and\u00a0OS Build information.\n\n\u00a0\nWindows 11 \/ Windows 10\nRight click on the AdsPower Browser icon > Properties > Compatibility > Untick the option\u00a0Run this program in compatibility mode for, and restart AdsPower.\n\n\n\u00a0\nWindows 7 and earlier versions\nYou need to upgrade your computer edition to Windows 10 or Windows 11, otherwise, you have to change the browser kernel to 110 or below, and then reopen the browser after saving the settings.\u00a0\n\n\n\ud83d\udca1 This may cause the cache to be incompatible, so it is recommended that you backup your cache in advance.\n\nMac 11 and earlier versions\nChrome 138 is the last release to support macOS 11. From Chrome 139, macOS 11 is not supported. You need to upgrade your computer edition to Mac 12 or above; otherwise, you have to change the browser kernel to 138 or below, and then reopen the browser after saving the settings.\u00a0\nFor more information, click here\u00a0\n\n\ud83d\udca1 This may cause the cache to be incompatible, so it is recommended that you backup your cache in advance.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1708409007","update_time":"1756196211"},"pure_content":"Due to Chrome browser system requirements, you may see this prompt when using AdsPower.\n\n\u00a0\nYou'll need:\nDetermine your operating system\nSelect\u00a0Start\u00a0>\u00a0Settings\u00a0>\u00a0System, then select\u00a0About. You then se"}],"content":{"icon":"","desc":"","content_id":"69712","add_time":"1708409002","update_time":"1757068096","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

Step 2: \"Run as administrator\" to reopen Adspower <\/h2>\n<\/p>\n

Step 3: Reinstall the corresponding kernel<\/h2>\nSometimes this error is caused by some unknown problem in the profile kernel file, so please go to \"Settings\">\"Local Settings\" to uninstall the corresponding kernel and reinstall it.<\/span><\/p>\n<\/p>\n

Step 1: Verify that the proxy information and its validity<\/h2>\nPlease check if the proxy information is filled correctly. Normally, you need to fill in the Host:Port, username, and password. <\/span><\/p>\nAlso, your proxy may have expired. Please check with your proxy provider. <\/span><\/p>\n

Step 2: \"Run as administrator\" to reopen Adspower <\/h2>\n
<\/p>\n

Step 3: Reinstall the corresponding kernel<\/h2>\n
Sometimes this error is caused by some unknown problem in the profile kernel file, so please go to \"Settings\">\"Local Settings\" to uninstall the corresponding kernel and reinstall it.<\/span><\/p>\n
<\/p>\n

🔧Troubleshootings