Service not activated

If AdsPower cannot start properly or displays this error, please try the following steps one at a time. After completing each step, restart AdsPower and check whether the issue is resolved. 

Step 1: Check for updates

Go to Settings > Local settings and check whether your Program version and Patch version are up to date. If an Update button appears, click it and restart AdsPower after the update is completed.

If your display is unusual like this, then please skip this step.

Step 2: Rename the CWD folder [For Mac devices, no need to do this step. ]

Step 3: Run AdsPower as administrator (Windows only)

Right-click the AdsPower icon on your desktop and select Run as administrator from the context menu.

Step 4: Check for VPN, proxy, antivirus, or firewall conflicts

Temporarily disable the VPN, system proxy, antivirus software, and firewall one at a time.

Restart AdsPower after each change to check whether the issue is resolved.

*How to check if a proxy is used on the device  ↓ 

Step 5: Check if the hardware meets the minimum requirements

Please make sure your device meets the following minimum requirements:

1. At least 2 GB of free space on the drive where the AdsPower cache is stored
2. At least 2 GB of usable RAM
3. A dual-core CPU or above

---How to get a screenshot of the device's system information?

Still not working? Reach out to support via the lower-right corner of AdsPower and let them know you've gone through all the steps above.🤝

 

✅And provide the support with your system log for further analysis:

Open File > Logs, enter the log folder, and send the latest log file generated after the issue occurred to customer support.