Update kernel failure

This message(download process has been interrupted) is usually due to a network problem that prevents the download from succeeding.

Step 1: Click the "skip/retry" button, which will help delete the ".store" file, and then go to Settings to redownload the kernel.

Step 2: Normally, it is due to a poor or unstable network. Here you can do the following tips:

• Check the Internet connection
• Change the lines to try
• If there is a VPN turned on, if so, turn off the VPN.

Step 3: If there is an antivirus or firewall, please turn them off temporarily.

Step 4: Please check if Drive C has enough disk space

The kernel file will ultimately be generated in the C drive's current working directory (cwd_global) after a successful installation. If there is insufficient space on the C drive, it can also cause the kernel installation to fail.

Step 5: Run as administrator.

Step 6: Close AdsPower-->Go to “Cache”-->find the “.browser” folder-->delete the kernel file that has a download problem and open AdsPower to download again. [If the user cannot find the kernel file here, maybe he click "cancel" during the downloading process, you can ask him to download again. After downloading, if still no this file, just skip this step.]

For example, if the download of 120 kernel fails, the 120 kernel files should be deleted.

Mac device:

If none of the steps above are helpful, please contact our online support at the lower right corner of your AdsPower and inform them that you have completed all the troubleshooting steps above. They will provide you with further assistance.